Flight & Hotel Help Center

Need Help With Your Flight or Hotel Booking?

Find quick and useful answers about flight reservations, hotel bookings, cancellations, refunds, baggage, check-in, payments and other travel questions.

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Choose a category below to find helpful information about your flight or hotel reservation.

Flight Help

Get answers about flight bookings, changes, cancellations, refunds, baggage, check-in, delays and boarding.

How do I book a flight? How can I change my flight? How can I cancel my flight? How does a flight refund work? How much baggage can I take? What is online check-in?

Hotel Help

Find helpful information about hotel reservations, check-in, check-out, cancellations, refunds, guests and hotel policies.

How do I book a hotel? Can I change my hotel dates? How can I cancel my hotel booking? How does a hotel refund work? What time is hotel check-in? Can I add another guest?

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Flight Cancellation Flight Changes Flight Refund Baggage Information Hotel Cancellation Hotel Date Changes Payment Help Travel Documents

Frequently Asked Questions

Flight & Hotel FAQs

Find answers to common questions about your flight and hotel travel plans.

Flight Questions

You can search available flights by entering your departure city, destination, travel dates and passenger information. Review the available options and follow the booking steps to complete your reservation.

Flight prices can change based on availability, demand, travel dates, airline inventory and other fare conditions. The price displayed during booking may therefore change until the reservation is confirmed.

Flight changes depend on the airline's fare rules and the conditions attached to your reservation. Additional fare differences or change fees may apply.

Cancellation depends on the airline, ticket type and fare conditions. Review your booking terms before requesting a cancellation.

Baggage allowances vary by airline, route, cabin class and fare type. Check the baggage allowance associated with your specific booking.

Online check-in allows eligible passengers to complete the airline's check-in process before arriving at the airport. Availability and opening times depend on the airline.

Hotel Questions

Search for your destination, select your travel dates and number of guests, then review available hotel options and complete your reservation.

Check-in and check-out times are determined by each hotel. Always review the property's specific policies before traveling.

Hotel cancellation depends on the property's cancellation policy and the rate selected during booking. Some rates may be refundable while others may be non-refundable.

Date changes depend on the hotel's availability and booking conditions. A different rate or additional charges may apply.

Additional guests are subject to the hotel's room occupancy limits and booking conditions. Contact support before making changes if your reservation needs an additional guest.

Payment & Refund Questions

Available payment methods can vary depending on the booking, destination, currency and payment provider. Available options are displayed during the booking process.

Refund eligibility and processing times depend on the airline, hotel, fare or rate conditions and the original payment method. Processing may take additional time after approval.

If your payment fails, verify your payment details and try again. If you believe your account was charged but the booking was not confirmed, contact our support team.

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Flight & Hotel FAQs

How do I book a flight?

Why do flight prices change?

Can I change my flight date?

How can I cancel my flight?

How much baggage can I take?

What is online check-in?

How do I book a hotel?

What time is hotel check-in and check-out?

Can I cancel my hotel booking?

Can I change my hotel dates?

Can I add another guest to my reservation?

What payment methods are available?

How does a refund work?

What if my payment fails?

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